About us
Who Are We?
We are a trusted home care provider supporting individuals to live independently, comfortably, and safely in the places they know best. Our focus is on helping people maintain quality of life within their own homes and local communities.
Our organisation is a family-run service, built on simple values of care, respect, and treating people properly. We support individuals and families across Surrey, offering care that feels reliable and close to home.
We are focused on building strong relationships within the local community and understand how important it is for families to feel confident in the people caring for their loved ones. That’s why we take great care in recruiting and supporting dedicated carers who deliver care with compassion, professionalism, and consistency.
Trusted Home Care Services
We are proud to support individuals and families by delivering reliable, compassionate home care that helps people remain independent in the places they feel most comfortable.
Our reputation is shaped by the experiences of the people we support and the families who place their trust in us. We’re often told how much of a difference familiar faces and reliable care make to everyday life. Families regularly mention the professionalism of our carers, as well as the kindness and respect shown during each visit.
By taking time to choose the right carers, supporting them with ongoing training, and building strong relationships locally, we aim to provide care that is dependable, flexible, and centred around each individual’s needs.
What we do
We provide care that enables people to live comfortably and confidently in their own homes. From occasional support with everyday tasks to full-time live-in care for those who require constant assistance, our service is shaped around each individual’s needs. We help with a wide range of daily activities, including care, mobility support, meal preparation, and household tasks, always delivered with dignity and respect.
What stands out to me is the consistency of care and the genuine respect shown to every individual. The team clearly prioritises the needs and wellbeing of the people they support, and that commitment is reflected in the standard of care delivered every day.
Martin, Owner/Director
A message from Emma Pearson, Chief Executive
At Helping Hands, our purpose is simple: helping people live well in the homes and communities they love.
We do this by listening closely to customers and families, taking the time to understand individual needs and what truly matters, keeping everyone involved and informed every step of the way.
Helping Hands continues to be a leader in professional home care, with customer reviews consistently rating us as Excellent across all our services, from a half an hour visit to live-in care.
Our expert carers do more than provide practical help at home, they build meaningful relationships, offer companionship, and bring warmth and kindness into everyday life. We don’t use any agency staff – ever, because we believe trust and continuity of service, delivered by Helping Hands trained professionals is at the heart of truly great care.
By supporting our people, we empower them to care at their best, focus on our customers and ultimately deliver our purpose, that most special of roles; helping people live well at home and in the communities they love.
Trusted, Local Home Care
At MSEA Care Ltd, we focus on providing reliable, high-quality care tailored to your needs.
As a local provider in Cobham, Stoke D’Abernon, Oxshott, Esher, Hersham, Walton-on-Thames, Weybridge, Brooklands and Byfleet, we take pride in the consistency, dedication, and professionalism of our team.
Our history
Our story began in the Midlands in the late 1980s when our company founder, Mary Lee, was working for Social Services. Mary spotted that within the care sector, local authorities were increasingly moving away from providing care and looking to the private sector to deliver support in the community.
From her kitchen table in a small Warwickshire village, Mary began finding carers that could support people at home. As demand for her services grew, Mary increasingly worked evenings and weekends and finally, decided to make this her new career. Helping Hands was born.
Helping Hands Home Care initially started working with four local authorities. As more people needed support, Mary employed more carers from the local area – ensuring each person who joined her mission encompassed the Helping Hands way, always acting with kindness to help people live their lives in the way that suited them.
Over the years, with a growing reputation for delivering high-quality care at home, Mary’s two sons, Tim and Ben, joined her in helping run the business. Mary continued to work at Helping Hands until her retirement in 2007. Her founding principles remain an important part of the company’s mission today.
Call us to find out more about our home care services
Why is being a regulated company important?
Independent inspections
Audits conducted by a regulatory body to give you peace of mind that we do what we say we will do.
Fully vetted carers
Our carers are vetted and checked through a robust recruitment process which complies with the regulations.
Fully vetted carers
Our carers are vetted and checked through a robust recruitment process which complies with the regulations.
Fully vetted carers
Our carers are vetted and checked through a robust recruitment process which complies with the regulations.
I’m becoming a bit of an advocate for Helping Hands as I know the service they provide has the patient at the heart of everything they do, and that shows.
Michelle, Healthcare Practitioner
How to organise care
Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.
Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.
Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.
Here’s how a great carer can help you at home:
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Carer FAQs
What will a carer do for me?
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What will a carer do for me?
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What will a carer do for me?
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